Return Policy
At BD Stone & Marble, customer satisfaction is one of our top priorities. We carefully inspect our products before delivery to ensure quality and proper condition. If you receive a damaged, defective, or incorrect product, we are here to assist you.
1. Eligibility for Returns
- Return or replacement requests must be made within 3 days of delivery.
- Products must be returned in their original condition and should not have been used, installed, cut, modified, or damaged after delivery.
- Customers must provide clear photos or videos of the product and the issue when requesting a return or replacement.
- Customized, cut-to-size, or specially prepared products are non-returnable, unless the product is defective or does not match the confirmed order specifications.
- Natural variations in color, texture, veins, patterns, and surface appearance of marble and stone are considered natural characteristics and are not treated as defects.
2. Damaged or Incorrect Products
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible after receiving the product.
We may request photographs or videos to verify the issue. After verification, we may offer a replacement, repair, or refund, depending on the nature of the problem and product availability.
3. Return Process
To initiate a return or replacement, contact us through:
- Phone: 01766-857796
- Hotline: +880 1976-857796
- Email: svgMoinuddin57796@gmail.com
Please provide your order number, product details, reason for return, and supporting photos/videos.
Our support team will review your request and provide further instructions if the return is approved.
4. Refunds
Once the returned product is received and inspected, we will notify you whether the refund has been approved or rejected.
For approved refunds, the refund will be processed through the applicable payment method. The time required for the refund may vary depending on the payment provider or financial institution.
5. Exchanges & Replacements
Product exchanges or replacements are subject to product availability.
If the delivered product is defective, damaged, or incorrect due to an error on our part, we will work with you to provide an appropriate replacement or solution.
6. Return & Delivery Costs
If a return or replacement is required because the product was damaged, defective, incorrect, or supplied due to an error by BD Stone & Marble, we will bear the applicable return or replacement delivery cost.
For returns requested for reasons unrelated to product defects or our error, any applicable transportation or return costs may be the customer’s responsibility.
7. Important Notice
Because marble and natural stone products can naturally differ in shade, grain, veins, texture, and pattern, these differences are not grounds for return or refund.
We recommend carefully reviewing the product details and confirming your requirements before placing an order, particularly for customized or cut-to-size products.
We are committed to providing quality products, transparent service, and a reliable shopping experience.
For any questions regarding our Return & Refund Policy, please contact us.
BD Stone & Marble
Phone: 01766-857796
Hotline: +880 1976-857796
Email: svgMoinuddin57796@gmail.com
Address: SVG Dayal Housing, 3 Number Road, Bosila, Mohammadpur, Dhaka-1207, Bangladesh